Returns & Exchanges

We want you to love your artwork. If you're not completely satisfied with your purchase, we're happy to help.

Returns

Returns are accepted within 14 days of delivery.

Artwork must be returned in its original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with the order.

Exchanges

If you would like to exchange an item for another available piece, please contact us within 14 days of receiving your order.

Damaged Orders

If your artwork arrives damaged, please email us within 3 days of delivery at shellandbloomdesigns@gmail.com with:

• Photos of the damaged artwork
• Photos of the shipping box and packaging
• Your order number

We'll work with you to provide a replacement or refund.

Custom Artwork

Custom or personalized artwork is non-returnable and non-refundable unless it arrives damaged.

Refunds

Refunds are processed once the returned artwork has been received and inspected. Please allow 5–7 business days for the refund to appear on your original payment method.